Corvias Property Management Wins Award for Excellent Customer Service at McConnell Air Force Base

April 16, 2021

Corvias Property Management at McConnell Air Force Base is a recipient of the 2020 National SatisFacts Resident Satisfaction Base-wide Award for excellent resident service efforts and property management for military housing. SatisFacts, the leading third-party multifamily survey and data provider, measured resident satisfaction following every move-in and work order completion. Recipients submitted their responses from Jan. 1, 2020, through Dec. 31, 2020.

Since 2014, Corvias has used SatisFacts Insite surveys to provide actionable feedback to increase resident satisfaction and improve property management operations. Every time service is performed, at multiple stages through the process, residents are provided the opportunity to give feedback. The Corvias onsite team receives reports monthly on the SatisFacts results as well as the annual roll-up of scores.

"We have been listening to residents and working extremely hard to make improvements, to not only live up to their expectations but to exceed them," said Holly Costello, senior vice president of Corvias Property Management. "These results show our efforts are working and the overwhelming majority of our service members and their families are happy. I know we will continue to improve because our employees know their work matters, and they are committed to our residents."

Corvias at McConnell Air Force Base received the annual award for consistently maintaining a resident satisfaction score of 4.00+ out of 5.00 for property management services. A few highlights from the survey results include:

  • 20.22% increase in response rate.
  • 4.97% increase in the quality of the maintenance work completed.
  • 4.86 out of 5 on overall satisfaction with maintenance work.  
  • 4.93 out of 5 on the maintenance staff's courtesy and professionalism and a 4.94 out of 5 for the Community Center staff.
  • 4.84 out of 5 on the appearance and condition of your community’s common areas (playgrounds, community centers) and open spaces.         

Throughout the year, Corvias received hundreds of testimonials on the surveys about the work the team is doing. Comments included, "The technician was great. Knew what the issue was right away and fixed it within minutes. With everything going on with COVID-19 I appreciate them still taking care of us." Another resident commented, "Rob was fantastic! He hit all the important points about the house and services. Thank you for making our move in smooth!"

Corvias Property Management, operating under the Military Housing Privatization Initiative, continues to leverage private sector capital and expertise toward improving military housing for its Department of Defense (DoD) customers and residents. Corvias continues to make better use of data-driven technologies and services to improve the resident experience, inform predictive maintenance and monitoring, drive greater business efficiencies, and improve the resiliency and sustainability of both the homes and the utility infrastructure that service them.